Delete your Macroutine account

You can delete your Macroutine account and personal data. This page explains how, when, and exactly what gets removed.

When you can delete

You can delete your account once you have no plan running. While a plan is running or booked, boxes are being planned and prepared for you, so instead you can ask us to delete your account automatically when your plan ends.

If your first box is not being prepared yet, you can also cancel your plan first (Profile → Manage plan → Cancel my plan) — it's free, and anything you paid is handed back.

Option 1 — In the app (fastest)

Open Macroutine and go to the Profile tab
Tap Help & legal
Tap Delete my account
With no plan running: read the summary, type `DELETE` to confirm, and confirm. With a plan running: tap Delete my account when my plan ends.

Your account is deactivated and you are signed out as soon as the deletion happens.

Option 2 — By email (no app needed)

If you have already uninstalled the app, or cannot sign in, email us at support@macroutine.app with the subject "Delete my account", from the email address on your account or including the phone number you signed up with.

We will verify your identity and delete the account within 30 days (or, if a plan is running, when it ends), and confirm when it is done.

What happens when you delete

Immediately:

A subscription request still waiting for approval is withdrawn
Notification tokens are deleted — we stop contacting you
Your account is deactivated and you are signed out

After 30 days, permanently deleted:

Your profile — name, email, phone number
Your health and dietary data — height, weight, date of birth, sex, activity level, calorie targets, allergies
Your saved addresses and delivery locations
Your favourites, meal ratings and meal customisations
Your delivery history
Your support conversations

Why 30 days, and not immediately

Mistakes are recoverable. If you delete by accident, sign back in within 30 days and you can restore your account (your plan does not come back).

During those 30 days your account is inactive: no deliveries are made and we send you nothing.

What we keep, and why

We are legally required to retain payment records. Those records are anonymised — stripped of your name, contact details, address and health data — so they can no longer be linked back to you. We do not keep your personal data beyond the 30-day window for any other purpose.

Changed your mind?

If you would rather keep your account but stop deliveries for a while, you can pause your plan instead (Profile → Manage plan). A pause lasts up to 30 days and ends on its own; the paused days are added at the end of your plan.

You can also turn off all notifications in Settings → Notifications without deleting anything.

Questions

Macroutine — operated by Rayene Kanoun Djerba, Houmt Souk, Tunisia Email: support@macroutine.app Phone: +216 28432711